Our benefits

CLIENT SUPORT

Information about products, projects and/or budgets: info@garrafeiras.pt

Order tracking: order@garrafeiras.pt

You can also contact us through our customer support line: +351 223 744 090, Monday-Friday from 9 am until 1 pm and from 2 pm until 6 pm.

Products Warranty

Products sold on garrafeiras.pt are guaranteed against defects, during 2 or 5 years, from the date of issue of the respective invoice. Warranty will be void in the following cases:

  • a) Abnormal, inadequate, or inconsistent use given technical specificities of the product;
  • b) Customer negligence installation, maintenance or storage of the product;
  • c) Normal usage, particularly when it comes to consumable parts;
  • d) Processing or incorporation of the product or incompatibility with other materials.

The warranty period can be found in the description of each product.

Transport and Delivery

We guarantee the delivery of all products at the place designated by the customer, provided that their facilities are located at the ground level, in Continental Europe. For Demand, Lda. (the company that owns garrafeiras.pt website) may, at the Customer's request and as an ancillary service, deliver the order to another location, provided that the additional costs are charged to the Customer, after being previously notified and accepted. In the Customer fails to attend the necessary conditions and the place of unloading does not comply with the conditions indicated here or in the offer of ancillary delivery service, the risk of delivery of the products will be at Customer's expense, provided that the products are delivered at the address indicated by him/her.

The shipping of orders to the Islands (Portugal), Continental Europe and Africa, will have to be done through an operator selected by the Customer. For additional information on deliveries outside mainland Portugal, please contact us at info@garrafeiras.pt.

For Demand, Lda. is allowed to make partial delivery of orders, namely when there are no products in stock. When For Demand, Lda. cannot ship the ordered products, due to: stock outage or other reasons unrelated to its responsibility, the Customer will be informed of such impossibility and will be able to acquire an alternative product with the same characteristics or ask for a payment devolution.

For Demand, Lda. will deliver the order within 7-10 business days (wood and steel products) and 20 business days (aluminum products). Delays that occur between shipment and receipt, do not give the Customer the right to cancel the order or to claim any compensation whatsoever. In such cases For Demand, Lda. will keep the Customer informed about the reasons for the delay. It is expressly understood that the deadlines communicated by For Demand, Lda. are purely indicative and, therefore, their non-compliance may under no circumstances be a charge or liability for For Demand, Lda.

Upon delivery, the Customer, in the presence of the carrier, must verify the good condition of the delivered products and verify the number of volumes received, referred on the waybill. If the packages are damaged, the Customer, in the presence of the carrier, must open them and check the state of their contents. If the products are damaged, the Customer should record and describe the damage on the waybill and, if possible, take photos. Afterwards, it will be necessary to give written notice of damage to For Demand, Lda. within 24 hours, otherwise no claims will be accepted on this basis.

Payment Methods and Security

The payment methods available are by bank transfer and via ATM reference, so you can choose the one that suits you best.

  • Bank Transfer Details
    • Company: For Demand, Lda. (owner of garrafeiras.pt). When making the payment, please send proof of payment to order@garrafeiras.pt with the order reference.
  • Credit Card (Visa and MasterCard) Visa and MasterCard

By choosing this payment method you will receive, when finalizing your order, the data to make the payment: Entity, Reference and Amount. To make the payment at an ATM, you must select Payments> Service Payments and insert the submitted data. Payment validation is performed automatically and no proof of payment is required. Once we receive the information that the payment has been made, you will receive a confirmation of receipt by email.

  • VISA

If you choose to pay with a VISA, MasterCard, VISA Electron or Maestro card, the payment gateway will ask you for the card number, expiration date and CVV @ CVC @ 2 numbers on the back of the card. These numbers form a code by which the card and its holder are identified.

Transaction Security

Transaction security is ensured by a Secure Sockets Layer (SSL) encryption system with the SSL certificate. This system establishes a private communication channel, through data encryption, enabling secure communication and the privacy of your data.

The online shop garrafeiras.pt, owned by the company For Demand, Lda., sells high quality wine racks and wine cellars made of wood, aluminum or steel, which are intended for both business customers and final consumers.

Our wine racks or wine cellars are suitable for all people who value and appreciate good wines and want to store them professionally to avoid their premature aging.

Our products are also available at:

garrafeiras.pt na homify

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