What are the advantages of buying at garrafeiras.pt?
At garrafeiras.pt, all products have at your disposal a detailed description of the dimensions, material type, weight, unit price, and also the respective technical datasheet.
The various models of wine bottle racks commercialized by garrafeiras.pt, are made in Europe, and have attractive prices, because they come straight from the factory.
How can I search products?
Product searches can be done by the brand, size, price, reference or using a keyword.
If you have any questions about our products, we are available to answer via telephone +351 223 744 090 (Monday to Friday from 9 am to 1:00 pm and from 2:00 pm to 6 pm), or if you prefer, send us an email to info@garrafeiras.pt.
Which are the deadlines for deliveries?
Deliveries are usually made in 7-10 business days (wood and steel products) and 20 business days (aluminum products), however, that may vary depending on the existence of the product in stock and quantity requested.
What are the delivery costs?
We guarantee the delivery in Continental Europe for all products, the aditional transport cost will be specified in the shopping cart, before making the payment.
We may ship to the Islands (Portugal) and Africa through an operator selected by the Customer. For additional information on deliveries outside mainland Portugal, please contact us at info@garrafeiras.pt.
What are the payment methods?
Payments can be done by one of the following methods:
- Bank transfer:
- NIB: 0035 0885 00699982530 21 (Caixa Geral Depósitos)
- IBAN: PT50 0035 0885 00699982530 21
- SWIFT: CGDIPTPL
- Company: For Demand, Lda. (owned by garrafeiras.pt)
- Credit Card (Visa and MasterCard)
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Do the prices shown include VAT?
Highlighted prices include VAT, and VAT is presented in the shopping cart.
Intra-Community transactions are exempt from VAT.
When can I get an invoice/receipt?
The invoice/receipt will be emailed to you, within 1 business day, after the payment reception.
Is it possible to make a return?
A return can be made if any damage occurs during shipment of the product or if the reference of the delivered product does not match the reference of the ordered product. Please describe the occurrence by writing, on the document the carrier will deliver to you. Then, send us photos and a summary of the situation to info@garrafeiras.pt, and we will reply to you as soon as possible.
Within the scope of the Contracts Negotiated Away from Business Premises (European legislation), it is still possible to return a product without any justification, within the period of 14 consecutive days, according to the following conditions:
- written communication is required by letter (sent to For Demand, Lda.). Or by e-mail (info@garrafeiras.pt), within the time limit stipulated by law;
- when returning the product, it must be intact, keeping the original packaging;
- the Customer is responsible for delivering the product at For Demand, Lda. headquarters;
- the Customer is responsible for all costs associated with the return process.
How can I place an order via the website?
You will only need to register at our online shop inserting a few Customer details.
After logging in into your Customer account, you can easily manage orders and update all personal, billing and/or delivery related details.
If you're unsure whether you want to order a product, you can leave your order pending in the shopping cart, and decide later whether to cancel or confirm it.
Can I change my order?
If you have already received an order confirmation, please contact us immediately by phone: +351 223 744 090 (Monday to Friday from 9 am to 1:00 pm and from 2:00 pm to 6 pm) or alternatively, send us an email to info@garrafeiras.pt). Our staff will strive, to help you find the best solution, as soon as possible.
How do I recover my password?
Select the "Login" field and a window will appear, there you will click "Recover Password" and enter your email address. Afterwards, you will receive an email with your password.
What are the advantages of subscribing garrafeiras.pt newsletter?
Receiving our newsletter you can keep up with all the latest news, related to promotions and new products. Besides, you will be able to follow all the interesting information and suggestions, from our blog, about: types of wine racks, wine rack or wine cellar projects, information about wines and promotions.